Shipping policy

All orders will be processed within 1-2 business days and shipped from our warehouse. Depending on the carrier's availability and your destination, delivery will take 10-12 days after shipment. We apologize for any delays caused by customs clearance, customs inspections, or carrier service issues.

A tracking number will be provided in your shipping confirmation email. You can track your order using this number on www.17track.net.

We offer multiple shipping options. Free shipping is available for orders over €79.99. For orders under €26.99, the minimum shipping fee is only €6.99.

If you need to modify or cancel your order, please contact us immediately. Please note that orders that have already been shipped cannot be canceled. Email: info@vapeonline365.com

We do not charge any sales tax or export tax. When your package arrives in your country/region and undergoes customs inspection, online365s will bear all import duties, taxes, and other related fees. If the products are confiscated by the customs of your country/region, online365s will take full responsibility.

If you order a large quantity of goods, your order may be split into multiple packages, each with a different tracking number. If you ultimately fail to receive your package due to logistics reasons, we will bear all losses and you will be entitled to a full refund.

The products displayed on the online365s website are for the international market. Under normal circumstances, we will ship the standard version. If you have any special requirements, please leave us a message to inform us.

If your package has not arrived within 25 business days after shipment, please contact our support team at info@vapeonline365.com for a reshipment or refund.

If your goods are damaged, lost, or incorrectly shipped, please contact us via email within 48 hours of package delivery. After your claim is submitted and approved, we support reshipment or refund to resolve the issue. Unfortunately, we currently do not offer international exchange services.

We deliver to the entire European region, covering the following countries in detail: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Iceland, Norway, Switzerland, Serbia, Montenegro, Bosnia and Herzegovina, North Macedonia, Albania, Moldova, Ukraine, Belarus.

Once you have completed the payment for your order, there will be no additional fees. The checkout amount is the total amount you need to pay, with no hidden costs.